Emma David, Author at ProProfs Survey Blog

Articles by Emma David

Last modified: August 27, 2024

10 Best Customer Satisfaction Metrics In 2024

It’s essential to understand which customer satisfaction metrics are worth considering and what potential they hold. Stats suggest that: 67% of consumers stated good customer experience as the top reason for coming back to business. (ICSC) 1 in 3 customers agreed that they will pay more if they receive a higher level of customer service....

Last modified: August 12, 2024

16+ Best Mobile In-App Feedback Tools (Free+Paid) for 2024

In-app feedback tools help businesses to collect real-time customer feedback, which is essential for a thriving business strategy. It helps determine what are the best and worst features of their products, and where they should direct their business efforts. In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile...

Last modified: August 12, 2024

Qualitative vs Quantitative data: Difference, Methods & Analysis

“Qualitative vs. quantitative data: Which one is better?” “What is the difference between the two?” “Which type of data will give the best result for my research?” These are the questions that come to mind whenever you undertake a research project. Especially when you are involved in the data science or statistics field, it becomes...

Last modified: August 9, 2024

What is Diversity, Equity, and Inclusion (DEI)? 25+ Survey Questions to Ask

Incorporating diversity, equity, and inclusion not only promote safer work environments but also fuel overall growth. As a McKinsey report highlights, companies in the top percentile for ethnic diversity experience a remarkable 36% increase in profits compared to their counterparts. But implementing meaningful diversity and inclusion initiatives is easier said than done!How can you ensure...

Last modified: August 9, 2024

Focus Group in Market Research: Types, Examples and Best Practices

Focus Group is one of the critical components of market research. It is an interactive group discussion method where selected participants share their thoughts on a particular product, service, or other things. Suppose you are planning to launch a new product in the market. But before that, you want to undertake extensive market research to...

Last modified: August 10, 2024

75+ Customer Retention Statistics You Should Know

Modern-day businesses are leaving no stone unturned to overcome the digital transformation challenges – thinking that it’s the only necessity for plausible results. If you think the same, then you must reconsider your approach. The terms “Customer Retention” and “Customer Churn” should be on the exact same page. A general overview of customer retention statistics...

Last modified: August 10, 2024

What is Customer Effort Score: An Ultimate Guide for 2024

Customer effort score is based on the notion that the easier you make it for your customers to do business with you, the more likely they will return. Of course, everyone likes to purchase from a brand where the buying process is easy, and you do not have to make a lot of effort to...

Last modified: October 23, 2024

What Is Qualitative Research: Methods, Types, Examples & Analysis

In a world overflowing with data, it’s easy to get lost in numbers and statistics. However, when you need to understand what your customers really think and feel, qualitative research is key. For example, if you run a bakery, numbers can easily tell you what’s selling more, but they cannot tell you why. For that,...

Last modified: August 10, 2024

How to Calculate NPS (Net Promoter Score)

Do all your customers give you a five-star rating on online review forums? Yes..No..or Maybe. Customers these days expect more than just routine delivery of products and services. They value round-the-clock customer support, expect the product features to be top-notch, and cherish organizations that value their feedback. Despite your best efforts, you may find that...

Last modified: November 19, 2024

What Is Quantitative Research? Types, Characteristics & Methods

Ever wondered how companies figure out what we want? The answer lies in numbers. Quantitative research is the art of turning numerical data into valuable insights by uncovering hidden trends and patterns. From understanding customer behaviors to making smarter business decisions, numbers can tell a powerful story. In this blog, we’ll explore how this research...