Emma David, Author at ProProfs Survey Blog

Articles by Emma David

Last modified: August 9, 2024

What Are the Essential New Hire Onboarding Survey Questions?

Here’s the thing: onboarding isn’t just paperwork and a tour of the coffee machine. It’s about setting new hires up for success and ensuring they feel valued and engaged. New hire onboarding survey questions are your secret weapon in this mission. These questions aren’t just about ticking boxes; they’re a direct line to understanding their...

Last modified: August 10, 2024

15 Effective Employee Retention Strategies (2024)

A successful business is a stable one. When we speak about stability, one key factor contributing to a healthily growing company is its employee retention rate. Simply put, employee retention is an organization’s capacity to hold onto its workforce and stop employees from turning over. However, the attrition rate in most companies has increased manifold,...

Last modified: August 10, 2024

How to Measure Customer Experience With CS Metrics

If you are here, you are probably searching for ways to measure customer experience. The concept of customer experience may not be new, but not everyone is aware of how to create strategies to embrace it. The fast-paced market imposes a lot of challenges for businesses and, they tend to lose a firm grasp on...

Last modified: August 30, 2024

Employee Engagement Survey Questions You Should Ask

Whether you are running a startup or a decade-old business, conducting an employee engagement survey is crucial for retaining your workforce. Every other business is facing the “disengagement” pandemic. Whether it is due to a stressful work environment or unsatisfactory pay, employees are showing high levels of disengagement. So what can you do to increase...

Last modified: August 10, 2024

30+ Employee Benefits Survey Questions to Ask

For any thriving business, investing in employee happiness is a cornerstone of building a loyal and productive workforce. Employee benefit programs are one of the best ways to ensure that. In fact, 75% of employees reported they’re more likely to stay with their employer because of their benefit program. But how do employee benefits survey...

Last modified: November 18, 2024

Email Surveys Guide: Types, Questions & Examples for 2024

How often have you faced difficulty targeting your off-site customers since they are outside your business’s physical premises or primary operating location? Pretty often, correct? Email surveys, with the convenience, accessibility, and ability to reach a broad audience base, can be a game changer if you want to target these customers. Suppose you are trying...

Last modified: October 17, 2024

Customer Feedback Loop: How to Create and Close it

The secret to creating a positive customer experience is to listen to your customer’s feedback and leverage it to improve your products and services. That’s where the customer feedback loop fits in. And we all know that a positive customer experience is the sure-shot way of driving customer loyalty and turning passive into promoters. A...

Last modified: August 30, 2024

NPS Email: An Ultimate Guide With Tips & Examples

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends with one message to a newsgroup.” – Jeff Bezos According to a study by the London School of Economics, an increase of the NPS score by...

Last modified: August 12, 2024

20 Best Voice of the Customer (VoC) Tools (Free+Paid) for (2024)

In today’s customer-centric environment, merely placing a product in the market is not enough. As a business, you must be on your toes to implement any change the customer seeks in real-time. But how do you find out what the customer wants? Relax. It’s not rocket science! Identifying what the customer wants can be as...

Last modified: August 30, 2024

10 Best Market Research Survey Software (Free+Paid) for 2024

“Market research is about more than just gathering data. It’s about understanding your customers, anticipating their needs, and staying ahead of the curve,” says Jane, a small business owner looking to expand her customer base. “But with so many market research survey software options out there, it can be overwhelming to choose the right one.”...