Emma David

Author

Emma David

Market Research Specialist |

Emma David is a seasoned market research professional with 8+ years of experience. Having kick-started her journey in research, she has developed rich expertise in employee engagement, survey creation and administration, and data management. Emma believes in the power of data to shape business performance positively. She continues to help brands and businesses make strategic decisions and improve their market standing through her understanding of research methodologies.

Articles by Emma David

How to Write Event Survey Questions: Guide With Examples & Best Practices

Businesses, big and small, are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. A 2019 Bizzabo report suggests that events can outperform other marketing strategies, including content marketing, digital advertising, and email campaigns. But how do you determine whether your event was a success or a...
Read More

How to Use Surveys for Content Marketing

If the content is the king, it owes its realm to good customer feedback. With the in-depth knowledge of the user’s perspective, the content marketing strategy gets closer to its goals, and online surveys are great to obtain this knowledge. The more you know about the expectations and necessities of your customers, the more valuable...
Read More

Why Customer Satisfaction Survey Is Important For Business Growth

Can you imagine the mindset of customers who are satisfied with a business? After a negative experience, certain emotions come to the forefront, which can be-Frustration, disappointment, and disrespect.  The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Let us understand what does the word satisfaction implies for a...
Read More

What Is Survey Software? Types & Benefits of a Survey Tool

No matter if you run a million-dollar business or are an employee, the chances are that you have come across a survey at some point in your life. Be it rating your overall experience of staying at a 5-star hotel in Vegas or simply rating your Uber driver, we have all been there and done...
Read More

How to Create a Survey Online in Just 8 Easy Steps: A Detailed Guide

“A prudent question is one half of wisdom.” – Francis Bacon Indeed, if you don’t ask questions, all your strategies are just arrows in the dark, and surveys are one of the best ways to collect information you wouldn’t know otherwise. They help you answer important, specific questions that can help you understand what your...
Read More

Why Net Promoter Score (NPS) Software Is Important for your Business

If you are reading this blog, you might already have an idea about NPS( Net Promoter Score), a highly used customer satisfaction metric. This article will help you understand why you need a Net Promoter Score (NPS) survey software to make the most of this metric. For this reason, you need to first learn about...
Read More

Omnichannel Customer Engagement 101: Every Business Owner Should Know

Did you know that 64% of modern consumers care less about the price if they are getting the best customer experience? As a result, companies are adopting a customer-centric approach to find out what customers like and what they don’t. This has made modern buyers highly demanding.   Buyers today expect to have multiple touchpoints with...
Read More

What Is a Customer Satisfaction Score and How to Measure It

Bill Gates, the wealthiest business tycoon, said, “Your most unhappy customers are your biggest source of learning”. Bill might be running one of the biggest companies that the world has ever seen; however, he too has to deal with unsatisfied and complaining customers.  According to a study conducted by Walker, customer experience will become the...
Read More

55+ Brand Awareness Survey Questions to Ask in 2024

Ever wonder how well-known your brand really is? Let’s face it: not every drink can be Coca-Cola, and not every search engine is Google. In a world where some brands thrive and others struggle, how can you tell where your brand stands? That’s where brand awareness surveys come in. These surveys are like a health...
Read More

The Ultimate Conversational Marketing Guide

Wouldn’t it be great if all your favorite brands could be at your beck and call? Wouldn’t you love to get your woes sorted and queries answered in real-time? Thanks to the wonder that Digital Marketing is, all of this is now possible. Brands are taking an increasing interest and making efforts to enhance the...
Read More