Retail Surveys That Shoppers Want to Complete

Gather customer insights, measure satisfaction, and improve sales
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Over 50,000 surveys created. 4 million+ respondents

What Is Retail Survey Software & How to Choose One?

Retail survey software is a tool to gather feedback from shoppers, vendor partners, employees, and other stakeholders. It helps in understanding various aspects of the retail experience, from product satisfaction to employee performance. By collecting this data, retail businesses can make informed decisions to improve their operations and customer service.

How to Create a Retail Survey with ProProfs Survey Maker

  • Step 1: Tell ProProfs AI your survey topic

    Create your survey in secs with ProProfs’ AI survey generator

  • Step 2: Choose a Template

    Or pick from 100+ ready-to-use, stunning survey templates in our library.

  • Step 3: Customize Your Questions

    Add, remove, or modify questions to suit your specific needs

  • Step 4: Design Your Survey

    Add your institution’s logo & colors for a branded look & feel.

  • Step 5: Distribute the Survey

    Share your survey via email, QR code, or embed it on your website

  • Step 6: Analyze Results

    Use powerful analytics to interpret the data and gain actionable insights

Step 1: Tell ProProfs AI your survey topic arrow

Create your survey in secs with ProProfs’ AI survey generator

Step 2: Choose a Template arrow

Or pick from 100+ ready-to-use, stunning survey templates in our library

Step 3: Customize Your Questions arrow

Add, remove, or modify questions to suit your specific needs

Step 4: Design Your Survey arrow

Add your institution’s logo & colors for a branded look & feel

Step 5: Distribute the Survey arrow

Share your survey via email, QR code, or embed it on your website

Step 6: Analyze Results arrow

Use powerful analytics to interpret the data and gain actionable insights

What Are the Types of Retail Surveys?

Customer Satisfaction Surveys
  • tick Created with Sketch. Ask customers how happy they are with their shopping experience
  • tick Created with Sketch. Inquire about the helpfulness and friendliness of staff
  • tick Created with Sketch. Gather feedback on the ease of finding products and the checkout process
  • tick Created with Sketch. Determine the likelihood of customers returning and recommending the store to others.
Product Feedback Surveys
  • tick Created with Sketch. Assess customer satisfaction with the quality and performance of products
  • tick Created with Sketch. Understand customer perceptions of the value for money
  • tick Created with Sketch. Find out if customers could find the products they were looking for
  • tick Created with Sketch. Collect ideas for new products or improvements to existing ones
Employee Engagement Surveys
  • tick Created with Sketch. Assess employee satisfaction and identify areas for improvement
  • tick Created with Sketch. Gather feedback on the working conditions and atmosphere
  • tick Created with Sketch. Understand how supported employees feel by their supervisors and management
  • tick Created with Sketch. Learn about opportunities for training and career growth
Market Research Surveys
  • tick Created with Sketch. Understand about customer shopping habits and preferences
  • tick Created with Sketch. Gather insights on how your store compares to competitors
  • tick Created with Sketch. Identify emerging trends and products that customers are interested in
  • tick Created with Sketch. Collect data on customer demographics to understand your target market better
Market Research Surveys
User Experience Surveys
User Experience Surveys
  • tick Created with Sketch. Evaluate the ease of navigation and product placement within the store
  • tick Created with Sketch. Assess the speed and efficiency of the checkout experience
  • tick Created with Sketch. Understand issues related to stock availability and replenishment
  • tick Created with Sketch. Measure the effectiveness of customer service operations
Trigger Surveys Post Purchase
  • tick Created with Sketch. Get honest feedback before they forget their experience
  • tick Created with Sketch. Identify friction points that slow them down & prevent them from buying
  • tick Created with Sketch. Uncover stock issues & see if product fulfillment meets customer needs
  • tick Created with Sketch. Easily install on your website or app- never slows your website down
Got questions? Schedule a demo and get all your questions answered.

What Are the Benefits of Running a Retail Survey?

  • Improve Customer Loyalty
    Improve Customer Loyalty

    Understand what keeps your customers coming back.

  • Enhance Product Offerings
    Enhance Product Offerings

    Know which products are hits and which need improvement.

  • Boost Employee Morale
    Boost Employee Morale

    Identify and address employee concerns.

  • Increase Sales
    Increase Sales

    Tailor marketing strategies based on customer feedback.

  • Streamline Operations
    Streamline Operations

    Pinpoint and resolve operational bottlenecks.

Top Survey Features to Collect In-Depth Retail Feedback

20+ Question Types
20+ Question Types

Select from various question types, including MCQs, ratings, NPS scale, and more.

Smart Triggers
Smart Triggers

Trigger a survey to pop up at your set frequency or time.

Progress Bar
Progress Bar

Add a progress bar to visualize survey progress & increase transparency.

Survey Branding
Survey Branding

Customize each survey with your company’s branding to make them distinctive and non-replicable.

Recent Activity Reports
Recent Activity Reports

Instantly view and track activity across all your surveys at a glance.

Sharing & Distribution
Sharing & Distribution

Share your surveys anytime, anywhere, through emails, links, popups, or website embeds.

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

Press & Ratings

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ProProfs Knowledge Base Software SaaSGenius Review

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Over 50,000+ Surveys Created, 4+ Million Respondents
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