Patient engagement software focuses on encouraging patients to take an active role in managing their health and communicating with their healthcare providers to improve their experience.
In this field, communication is key, and the tool must offer options for surveys and feedback while protecting patient rights through HIPAA compliance.
I understand how difficult it must be to find something adhering to these particularities; this is why I have decided to compile the 10 best patient engagement tools I have come across in my experience.
| Product | Best for | Pricing |
|---|---|---|
| ProProfs Survey Maker | Comprehensive patient surveys | Free plan available. Paid plan starts at $19.99/100 responses/month |
| Spruce Health | Secure patient communication | Basic plan starts at $24/month |
| NextGen Office | Seamless patient management | Contact the company for a quote |
| AthenaOne | All-in-one patient engagement | Contact the company for a quote |
| Mend | Telemedicine dispatch | Starts at $49.99/user/month |
| PracticeFusion | Patient engagement for independent practices | Starts at $149/provider/month |
| PrognoCIS | Improving overall patient experience | Starts at $249/month |
| Solutionreach | Patient communication | Contact the company for a quote |
| ModMed | Specialty-specific EHR systems | Starts at $197/month |
| RXNT | Simplifying workflow | Starts at $110/month |
The Top 10 Patient Engagement Software
This blog is to help you find the absolute best patient engagement tool for your practice. Let’s begin!
1. ProProfs Survey Maker – Best for Comprehensive Patient Surveys
Source: ProProfs Survey Maker
After having used this tool, I can confidently say that ProProfs Survey Maker is one of the best patient survey tools for engagement in the market. It offers a user-friendly interface that allows me to garner patient feedback easily.
I’ve found this tool to be exceptionally versatile. It provides straightforward and convenient options for crafting various elements such as surveys, forms, and polls.
What’s noteworthy is its extensive library of over 100 pre-designed survey templates and a repository of more than a million meticulously crafted survey question examples.
Plus, the advanced reporting and analytics features provide valuable insights that help me make informed decisions.
The software’s integration capabilities enable me to integrate survey data with my existing healthcare systems, streamlining my workflow and saving time.
I’d say ProProfs Survey Maker is a reliable and efficient tool that empowers healthcare professionals like me to gather and analyze data, ultimately improving patient care.
What you’ll like:
- Easy-to-use interface enabling a clutter-free, smooth user experience
- 100+ pre-built templates and 20+ survey question types
- Easy customization with your brand themes and colors for a personalized feel
- Advanced features including conditional logic and survey redirects
- Powerful integration with popular tools to allow easy data processing
- Advanced reporting and analytics with catchy, graphical representations of survey results
- Smart triggers to allow a survey to pop up after a certain time limit, percentage of page scrolled, or right before the exit
- Extensive and helpful product knowledge base and tooltips embedded within the software
- Multiple sharing options, including email, social media, website embedding, and survey links
What you may not like:
- The app is prone to suffering minor glitches from time to time
- The basic plan is limited to just one administrator
Pricing:
Forever free plan for up to 50 responses. Paid plan starts at $19.99/100 responses/month.
Watch: How to Create a Survey Using ProProfs Survey Maker
2. Spruce Health – Best for Secure Patient Communication
Source: Spruce Health
From my experience, I believe Spruce Health is an ideal solution for enhancing patient engagement in healthcare.
One of the standout functionalities of Spruce Health is its HIPAA-compliant patient communication feature. With secure messaging and video visits, patients can easily connect with healthcare providers while ensuring their privacy and security.
This enables convenient remote consultations, efficient follow-ups, and seamless communication between patients and doctors.
In addition, the tool enables patients to access their medical records and test results, schedule appointments, and receive reminders, all through a user-friendly patient portal.
Even more, Spruce Health provides valuable resources and educational materials to empower patients to take an active role in their healthcare journey!
What you’ll like:
- HIPAA-compliant secure messaging and file sharing for private and secure patient-provider communication
- SMS texting and voicemail transcription for enhanced efficiency and convenience
- Secure video calling for virtual visits, enabling remote consultations and reducing the need for in-person appointments
- E-faxing capabilities to streamline communication and securely send and receive fax documents
- Team messaging with task assignments for effective collaboration and coordination among healthcare providers
- Clinical questionnaires for screening patients, ensuring comprehensive and accurate medical information
- In-app digital payments for seamless and convenient billing and payment process
- Workflow automation for efficient communication and responses, saving time and enhancing productivity
What you may not like:
- The chat support is mostly operated by AI and takes a long time to switch over to human support agents
- No spam-protection options while exchanging FAXes
Pricing:
Basic plan starts at $24/month
3. NextGen Office – Best for seamless patient management
Source: NextGen Office
With its user-friendly interface and comprehensive features, NextGen Office has greatly enhanced my ability to engage with patients and provide them with personalized care.
The best use case of NextGen Office lies in its cloud-based comprehensive patient management system. It allows me to streamline all aspects of patient care, from scheduling appointments and managing medical records to conducting telehealth visits.
The tool also empowers patients with self-scheduling options, provides a patient portal for secure communication and access to medical information, and enables easy integration with other healthcare systems.
These features combine to create a seamless and interactive environment for patients, promoting better engagement, satisfaction, and overall health outcomes.
What you’ll like:
- Intuitive and streamlined cloud-based EHR & EPM software
- Easy access to training and support to enhance the care experience
- Streamlined scheduling, medical records, and telehealth visits with comprehensive patient management
- Patients can securely communicate and access medical information through a patient portal
- Providers can save time and reduce stress with mobile solutions for digital documentation and remote access
- Automated billing and revenue cycle management to mitigate billing challenges
What you may not like:
- Steep learning curve
- Customer support could be improved
Pricing:
Contact the company for a quote.
4. AthenaOne – Best for all-in-one patient management
Source: AthenaOne
AthenaOne stands out due to its ability to streamline clinical and administrative workflows, providing comprehensive patient management solutions.
With customizable documentation templates and automatic patient record sharing, delivering high-quality care becomes effortless.
AthenaOne’s best use case lies in its capability to handle both clinical and administrative aspects of patient management. From seamless electronic health records management to efficient revenue cycle services, it ensures smooth operations for medical practices of all sizes.
It reduces billing time, offers enhanced claim resolution, and even gamifies revenue cycle processes for better outcomes. The all-encompassing nature of AthenaOne makes it unmatched in providing comprehensive patient management.
What you’ll like:
- Integrated Network Solution & mobile capabilities for on-the-go clinical work
- Voice Solutions for hands-free clinical efficiency
- Customizable documentation templates for easy delivery of quality care
- Revenue Cycle Services for efficient medical billing and practice management
- Enhanced Claim Resolution support to recover payments and rework claim denials
- Gamified revenue cycle processes for improved billing and staff productivity
- Patient Engagement Services with self-management tools and improved communication
- Population Health Services for seamless management across multiple EHRs
- Telehealth Services to deliver vital care virtually and maintain schedule density
What you may not like:
- The UI is disorganized and may not feel easy while using
- Customer support service needs improvement
Pricing:
Contact the company for a quote.
5. Mend – Best for telemedicine dispatch
Source: Mend
Mend truly transforms how healthcare providers engage with patients, improving outcomes and delivering excellent patient satisfaction.
The tool excels in telemedicine patient engagement capabilities. Through its innovative video conferencing and messaging features, healthcare providers can connect with patients remotely, enabling virtual consultations and follow-ups.
This functionality eliminates geographical barriers and enhances accessibility to healthcare, allowing patients to receive the care they need from the comfort of their own homes.
Other than that, Mend also offers an appointment scheduling and reminder system to ensure seamless coordination and reduce no-shows, while the secure messaging functionality enables quick and secure communication between healthcare providers and patients.
With its patient portal, patients can access their medical records, request prescription refills, and engage in their healthcare journey actively.
What you’ll like:
- HIPAA-compliant telemedicine for secure virtual consultations.
- Automated patient payments to streamline and simplify the payment process.
- Digital intake forms for a hassle-free intake process for patients.
- Group video scheduling for collaborative healthcare discussions.
- Telepsychiatry software for remote mental health care.
- Patient appointment reminders to reduce no-shows and improve attendance.
- Seamless integration with existing Electronic Health Records (EHR) or Practice Management Systems (PMS) for workflow optimization
What you may not like:
- Can be difficult to log on mobile devices
- Occasional glitches can cause uploaded data to disappear
Pricing:
Starts at $49.99/user/month
6. PracticeFusion – Best for patient management for independent practices
Source: PracticeFusion
PracticeFusion also provides tools for telehealth, allowing the convenience of secure and effective telemedicine for both patients and healthcare providers.
The tool offers a comprehensive suite of tools enabling independent practices like mine to deliver personalized, attentive care to our patients without compromising on efficiency.
PracticeFusion, in my opinion, is best suited for independent practices. Its advanced features such as appointment scheduling, e-prescribing, and customizable clinical charting, make it an ideal choice for smaller or lower-volume healthcare providers.
Adding to it, its patient portal lets patients access their medical information and communicate with their care providers quickly and intuitively.
What you’ll like:
- Streamlined charting with customizable notes and templates adapted to patient needs
- Easily managed prescriptions with the option to send them to any e-Prescribing enabled pharmacy
- Seamless exchange of information with local pharmacies, laboratories, and imaging centers for better care coordination
- Simplified billing with flexible options and collaboration with industry-leading partners
- Option to monitor progress and submit reporting data to CMS directly through insightful dashboards
- Convenient cloud-based EHR with automatic updates, secure data backup, and HIPAA compliance
What you may not like:
- Steep hikes in pricing modules frequently
- Glitches in the payment system while subscribing to the software
Pricing:
Starts at $149/provider/month.
7. PrognoCIS – Best for improving overall patient experience
Source: PrognoCIS
With over 10 years of experience and a proven track record, PrognoCIS is a reliable software solution that can enhance both practice efficiency and patient satisfaction.
Its HIPAA-compliant electronic health record (EHR) system streamlines all aspects of practice management, including patient scheduling, billing, and charting.
With the interactive patient portal, patients can take an active role in their healthcare by reviewing their medical records, scheduling appointments, paying bills online, and communicating with their healthcare providers.
Other features that make PrognoCIS a great patient engagement software include its e-prescribing technology, which improves prescription accuracy, minimizes lost or unfilled prescriptions, and saves time.
The customizable dashboards provide valuable insights into the progress of the practice, while seamless integrations with Labs, Radiology Companies, Vaccine Registries, and more speed up the ordering, resulting, and reporting processes.
What you’ll like:
- HIPAA-compliant electronic health records (EHR) with appointment scheduling, billing, and order management
- Customizable and informative dashboards to track the progress of your practice
- Interactive patient portal for enhanced patient engagement, including document sharing, messaging, and online payments
- E-prescribing technology for improved prescription accuracy and time savings
- Seamless integrations with labs, radiology companies, vaccine registries, and more for streamlined ordering and reporting processes
- PrognoFax feature for quick and easy faxing without the need for hardware installation
What you may not like:
- Poor & deficient customer service
- Occasional data loss occurs due to glitches
Pricing:
Starts at $249/month
8. Solutionreach – Best for patient communication
Image source: Solutionreach
Solutionreach is an excellent patient management software that helps healthcare practices transform their patient experience.
With its user-friendly interface and robust features, Solutionreach streamlines administrative tasks and enhances practice efficiency.
It offers automated appointment reminders, personalized messages, and two-way text communications, allowing healthcare providers to engage with patients in a convenient and timely manner, resulting in improved patient satisfaction and reduced no-shows.
In addition to patient communication, Solutionreach also offers online scheduling, reputation management, patient surveys, and post-visit follow-up tools, all designed to optimize patient engagement and improve overall practice outcomes.
What you’ll like:
- Improved staff efficiency with digital-first processes and automated communications
- Revenue boost through end-to-end revenue cycle managing capabilities
- Personalized messaging for improved patient engagement and retention
- Easy online scheduling and appointment reminders via text
- HIPAA-compliant communication and data security
- Automated marketing and education campaigns for improved patient outreach.
What you may not like:
- No option for patients to leave reviews about the service received
- Canceling subscription requires 30 days of prior notice
Pricing:
Contact the company for a quote.
9. ModMed – Best for specialty-specific EHR systems
Image source: ModMed
ModMed is an exceptional patient engagement software that revolutionizes the way healthcare providers manage patient information.
With its user-friendly interface and advanced features, ModMed empowers healthcare professionals to access, update, and share patient records seamlessly, improving overall accuracy and collaboration.
One of the key strengths of ModMed lies in its specialty-specific Electronic Health Record (EHR) systems. Whether it’s cardiology, dermatology, or any other specialty, ModMed offers tailored solutions that cater to the unique needs of each practice.
The tool also boasts other remarkable features that make it an exceptional patient engagement software. Its patient portal allows patients to securely access their medical records, review their appointments, and communicate with their healthcare providers.
Furthermore, ModMed offers convenient online appointment scheduling, integrated telemedicine capabilities, and automated reminders, enhancing patient engagement and satisfaction.
What you’ll like:
- Specialty-specific EHR Systems for Allergy, Dermatology, Gastroenterology, OBGYN, Ophthalmology, Orthopedics, Otolaryngology, Pain Management, Plastic Surgery, Podiatry, and Urology
- Practice Management solutions for streamlined scheduling, document management, and billing
- Revenue Cycle Management services for increased financial visibility and faster revenue cycles
- Intuitive healthcare software solutions designed by practicing physicians for enhanced patient care
- gGastro Endoscopy Report Writer for optimizing ASC or hospital workflows in gastrointestinal practice
- Advisory Services that support practices in value-based care solutions and successful implementations
What you may not like:
- No direct access to the support team except through emails
- The UI could be more organized
Pricing:
Starts at $197/month
10. RXNT – Best for simplifying workflow
Image source: RXNT
As a patient engagement software, RXNT stands out as a reliable and comprehensive solution for managing healthcare practices.
The best use case for RXNT lies in its ability to streamline the entire healthcare workflow, from scheduling appointments to managing electronic health records and prescribing medications.
By centralizing these processes, RXNT eliminates the need for manual tasks and reduces the risk of errors, allowing healthcare providers to focus more on patient care.
RXNT also offers a range of features, such as mobile-friendly patient portals, access to medical records, and convenient appointment scheduling, that empower patients to actively participate in their healthcare journey and facilitate seamless communication between patients and healthcare providers.
What you’ll like:
- Cloud-based integrated healthcare software for simplified access and seamless collaboration
- Comprehensive practice management system for efficient scheduling, billing, and revenue cycle management
- Electronic Health Records (EHR) with customizable charting, reports, and mobile apps for improved patient care
- Electronic Prescribing (eRx) functionality for secure and convenient medication prescription
- Patient engagement tools, including patient portals and mobile apps, for enhanced communication and involvement
- Streamlined medical scheduling and telehealth capabilities for convenient and accessible healthcare services
What you may not like:
- Clunky & disorganized user interface
- Difficult to schedule multiple appointments
Pricing:
Starts at $110/month
Evaluation Criteria
The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:
- User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
- Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
- Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
- Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
- Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth.
- Personal Experience / Experts’ Opinions: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.
Which Is the Best Patient Engagement Software?
After careful consideration, I have narrowed down the list to the ultimate top 10 tools. However, selecting just one from this impressive lineup can still pose a challenge, given the abundance of unique strengths and features they offer.
Fear not, though, as I am here to simplify your decision-making process even further. Allow me to present the crème de la crème of this selection: the top 3 choices that I highly recommend, taking into account all relevant criteria.
Without further ado, here they are
Option 1 – Spruce Health:
Spruce Health offers seamless communication between healthcare teams and patients through secure messaging, video visits, and telemedicine capabilities. Its user-friendly platform facilitates efficient patient engagement, allowing quick access to medical professionals and simplified appointment scheduling. While the tool provides valuable features, its communication tools may be less convenient or have a steeper learning curve.
Option 2 – AthenaOne:
AthenaOne is a comprehensive patient engagement software that encompasses practice management, medical billing, and electronic health records (EHR). Its integrated platform ensures smooth workflows and seamless coordination between different healthcare functions. However, it may feel difficult to navigate, and you may not get adequate support in times of troubleshooting.
Option 3 – ProProfs Survey Maker:
ProProfs Survey Maker is a powerful patient engagement tool that allows healthcare providers to gather valuable feedback and insights from patients. Its user-friendly interface makes creating surveys a breeze, and customizable templates cater to specific needs. While Spruce Health and AthenaOne also offer notable features, they have drawbacks that take away from their utility to some extent.
ProProfs Survey Maker here stands out as an excellent choice for healthcare providers seeking user-friendly and versatile patient feedback solutions!
Frequently Asked Questions
What is the importance of patient engagement solutions?
The importance of patient engagement solutions lies in their ability to promote active involvement and collaboration between patients and healthcare providers. These solutions empower patients by giving them access to their medical information, enhancing communication, and enabling shared decision-making
What are the benefits of patient engagement solutions?
Patient engagement solutions offer several benefits, including improved health outcomes, increased patient satisfaction, better adherence to treatments, and reduced healthcare costs.
Why do we need this patient engagement anyway?
Patient engagement is crucial because it helps improve treatment outcomes, enhances patient-provider relationships, and allows for a more personalized approach to healthcare. It encourages patients to take an active role in managing their health and allows healthcare providers to understand and address patient needs better.
What are the four pillars of patient engagement?
- The four pillars of patient engagement are-
- informing and educating patients
- involving patients in their care
- iii. enabling patient-provider communication
- engaging patients in health technology.
How is technology used in patient engagement?
Technology plays a significant role in patient engagement by providing tools and platforms that enable convenient access to medical information, virtual communication with healthcare providers, and remote monitoring of health conditions. It enhances the efficiency and effectiveness of patient engagement efforts, giving patients greater control over their health and fostering better collaboration with healthcare providers
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