Shivani Dubey

Author

Shivani Dubey

Author & Editor at ProProfs |

Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.

Articles by Shivani Dubey

Last modified: September 9, 2024

How to Craft Post-Meeting Survey Questions [Examples + Tips]

“Well, that could have been an email! 🤐” After going through an hour (or three) of pointless meetings, we’ve all been there. Afraid that your team may think the same about your meetings? What if there was a way to find out? With a post-meeting survey, you can! It’s a goldmine for valuable insights that...
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Last modified: September 7, 2024

How to Avoid Biased Survey Questions to Get Accurate Insights

Surveys are a powerful tool for gathering information and understanding people’s opinions. But what if the very questions you ask subtly sway those responses? Believe it or not, even seemingly innocuous wording can introduce bias, leading to skewed and misleading data. In this blog post, we’ll explore the different ways bias can creep in, how...
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Last modified: September 9, 2024

Dodging the Bad Survey Questions: Key Mistakes to Avoid in Your Surveys

Ever wonder why your surveys aren’t giving you the data you need? You send out a bunch, but either they come back half-finished, or the answers don’t tell you anything useful. It might be the questions that are the problem! As surprising as it sounds, there IS a right way of asking survey questions, and...
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Last modified: September 7, 2024

9 Best 123FormBuilder Alternatives & Competitors 2024

  I have a lot of experience in building forms using different tools, and I have faced many challenges, such as dealing with buggy interfaces and fighting for data accuracy. While 123FormBuilder is a good tool, it’s no one-size-fits-all solution. This led me to other tools on the market Based on that, I’ve put together...
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Last modified: September 16, 2024

How to Ask Employee Survey Questions About Management the Right Way: A Guide

Effective leadership is critical to fostering a productive and engaged workforce, but how can you measure and improve management practices without direct feedback? This is where employee surveys about management come into play. Insightful employee survey questions are powerful tools to reveal what your team really thinks about their managers. By tapping into this honest...
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Last modified: September 3, 2024

10 Best Email Survey Tools (Free+Paid) to Collect Customer Feedback

Email surveys are a powerful way to gather insights, understand your customers, and improve offerings.  But first, let me ask you—have you ever scrambled to find, say, a set of misplaced car keys in a sea of household items? It’s not fun, right? Well, when the search results for “best email survey tools” produce hundreds...
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Last modified: September 3, 2024

Top 10 Formsite Alternatives (Free+Paid) to Build the Customer Feedback Loop

Formsite is undoubtedly one of the most popularly used survey tool in the market. However, if you are on the lookout for something more specific that fits your business requirements perfectly, it is good to know about tools that can offer you similar or even better features. While there are plenty of tools available in...
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Last modified: September 3, 2024

How to Create Thoughtful & Inclusive Gender Survey Questions

Have you ever felt the frustration of trying to fit yourself into a box that doesn’t quite capture who you are? Now, imagine encountering this every time you take a survey. As society evolves to recognize the beautiful complexity of gender, our surveys need to evolve from the binary options of “male” & “female” too....
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Last modified: September 3, 2024

75+ Fun Survey Questions to Create Engaging Surveys

Let’s face it, taking surveys often feels like doing a chore – something you want to get through quickly. But what if surveys were like cat videos – guaranteed to bring a smile?  That’s the power of fun survey questions! These types of survey questions unlock quirky truths about your audience, leave them wanting more,...
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Last modified: September 3, 2024

10 Best SurveyMonkey Alternatives & Competitors (Free+Paid) for 2024

If you are familiar with the concept of online surveying, chances are you are familiar with SurveyMonkey, too. Among all the tools used to capture feedback from customers, employees, or target markets, SurveyMonkey took off really well after its launch. However, SurveyMonkey has limitations, such as slow and unresponsive customer service, cluttered dashboards, etc., that...
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