Jared Cornell

Author

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

Articles by Jared Cornell

20+ Best eNPS Survey Questions to Measure Employee Loyalty

Customer loyalty is often highlighted as a cornerstone of success, but who ensures your brand consistently earns the trust and satisfaction of loyal customers? The answer is clear: your employees. Therefore, asking good eNPS survey questions from time to time and actively responding to factors that could affect the score is what will keep your...
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20+ Anonymous Employee Survey Questions to Ask Your Employees

We know that employee surveys are the best way to know how employees feel about their work. But why should they be anonymous? Well, anonymous employee surveys are crucial because, more often than not, employees hold back on giving their true opinions for fear of repercussions. When there are no such barriers and employees are...
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20+ Email Survey Templates to Save Time & Capture Feedback Effortlessly

Want to know what your customers think about your newly launched product? Or how your team feels about their workplace culture? Crafting engaging survey questions and wrapping them in an email that people want to open is a delicate art. That’s why I have put together 20+ email survey templates that not only save you...
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What Is an Internal Communications Survey? 20+ Questions for Employees

In organizations where smooth operations rely on everyone clearly and efficiently sharing their thoughts, effective communication is a must. But here’s the catch—many organizations, caught up in deadlines and operational demands, often forget to ask or simply don’t know what to ask to pinpoint the areas of concern. If you are one of them, this...
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What Are Nominal Scale & Ordinal Scale Questions: A Guide With Examples

Every survey question serves a purpose, but not all questions are created equal. For example, a question like “Which social media platform do you use most often? (Facebook, Instagram, LinkedIn)” helps categorize data. In contrast, a question like “Rank the following social media platforms in order of preference: Facebook, Instagram, LinkedIn.” introduces a hierarchy that...
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How to Ask the Right Leadership Survey Questions: 20+ Examples

Leading a team is rewarding, but let’s face it—it’s not always easy.   As an organization, you may want to know if your leaders are truly connecting with your team or whether they are fostering an environment where employees can thrive.   This is where leadership survey questions can help you cut through the noise and get...
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What Are Membership Survey Questions? 20+ Ready-to-Use Questions

Building a vibrant membership community takes effort and real insight. It’s not just about busy events or high enrollment numbers—they don’t tell the full story. To connect with your members, you need to listen to their voices. That’s where effective membership survey questions come into play. A thoughtfully designed membership survey can tap into what...
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