9 Best 360° Employee Feedback Tools (Free+Paid) for 2024

Today we’re discussing the best 360 degree feedback tools in the market and why you need them in your business.

360 degree feedback is a process where a company collects feedback about employees via multiple sources, including colleagues, managers, supervisors, and even customers.

The feedback is then channeled to assess their performance, identify their strengths and weaknesses, and promote overall employee growth. So, it makes sense to set up a system to consolidate this multi-source data into one place and eliminate manual operations.

But how do you choose the best tool that fits your requirements?

There are several 360 degree feedback tools on the market, but not all are created equal. Each differs in terms of features, price, and ease of use.

Quite a challenge, right?

That’s why we’ve compiled a list of our picks for the top 360 degree feedback tools to help you choose the one that suits your needs.

Why Do You Need a 360 Feedback Tool?

360-degree feedback tools are necessary for plenty of reasons. They act as a source of regular and specific employee feedback.

It can help in employees’ career development and lets you identify the need for training. Moreover, 360 feedback tools can help you collect honest insights from employees.

Improved Communication Between Managers and Employees

Since 360 feedback is collected from multiple people, they provide a complete view of employees’ performance in different areas. The manager can then initiate 1-on-1 discussions with their team members and develop better plans to improve the performance.

Increased Employee Engagement

360-degree feedback gives insights into employees’ positive and negative traits.

You can easily see the areas where they excel and recognize them for their efforts, motivating them to do better.

In the same way, you can increase employee engagement by crafting plans to address the areas of improvement, as highlighted in the feedback.

Better Clarity About Employee Responsibilities and Roles

A 360-degree feedback tool helps to gain insights into how people around them perceive an employee.

For example, an employee may struggle to meet goals for one department but perform exceptionally well in another.

You can use this data to assign appropriate roles to the employee to improve overall efficiency and productivity. 

Greater Transparency Around Performance Expectations

By collecting regular feedback from co-workers, managers, and customers, you can visualize what is expected from the employee and how they measure up against those expectations.

You get detailed insights on what needs to be improved to ensure that they perform to the best of their abilities.

You can also use the previous data as the benchmark to measure the improvements in the following feedback cycle.

9 Best 360 Feedback Tools to Map Employee Experience & Ratings

1. ProProfs Survey Maker for eNPS & ESAT

ProProfs Survey Maker is one of the best employee satisfaction and 360-degree feedback tools. It’s perfect for gauging your employees’ work-life balance and efficiency using surveys and feedback forms.

If you want the feedback to remain confidential, you can also lock the survey with a password to allow only select employees to access it. And with the in-built presentable reports, compare the feedback instantly to track quarterly or annual performance.

Used for: eNPS, ESAT, 360 feedback, presentation-ready reports

Suitable for: Small to big enterprises

Integrations: Yes

Review Score: 4.8 (Capterra)

Features:

• Drag-&-drop editor to design eNPS, Employee satisfaction score survey (ESAT), performance review forms, appraisal feedback, and other employee survey types.
• Offers 20+ question types, survey themes, 100+ survey templates, skip logic, and survey scoring.
• Supports question randomization, rebranding, and white labeling to align 360 feedback surveys with your business.
• Send surveys via mail, company app, and SMS to collect feedback.
• Presentation-ready reports and dashboards to analyze multi-source ratings and reviews in one place.
• Integrates seamlessly with workspace tools like Mailchimp, Freshdesk, and Zendesk.

Pros:

• Added security with password protection to manage access to surveys.
• Multiple reporting and data export options.

Cons:

• Limited survey templates.
• Comes with a learning curve.

Pricing:

Forever free plan for up to 50 responses. Paid plan starts at $19.99/100 responses/month.

2. SpiderGap

SpiderGap is specially designed to let you gather and consolidate multi-source employee assessments under one dashboard. It’s among the top free 360 feedback tools for getting honest and valuable insights about your employees’ performance, behavior, and growth in the organization.

You can create customized surveys for your employees and choose to make the surveys anonymous if you want.

The best part about SpiderGap is the well-formatted reports that give you a detailed view of employees’ strengths, weaknesses, and areas of improvement.

Used for: 360 employee feedback surveys, detailed calibration dashboards

Suitable for: Small to big companies

Integrations: Yes

Review Score: 4.8 (Capterra)

Features:

• Design employee performance questionnaires for performance and appraisal reviews.
• Add participants to the SpiderGap dashboard using a CSV file or directly from the website.
• Send the 360-degree feedback survey to team members and managers via direct link.
• Manage multiple feedback projects for different teams under one screen.
• Detailed reporting and dashboards to study the feedback data and track changes over time.

Pros:

• Multiple built-in report types to compare the ratings against the set parameters.
• Offers a detailed summary of multi-source 360 feedback.

Cons:

• The tool UI needs to be more intuitive.
• Requires more questions types and templates

Pricing:

Starts at $989 per year for ten employees

3. Qualtrics

Qualtrics provides a complete suite of employee experience management tools to measure engagement and growth from onboarding to exit.

Features like personalized employee reports, bird-view dashboards, anonymous feedback, and all-around business development services make Qualtrics one of the best 360 feedback software in the market.

You can run regular employee assessments to promote individual and team development at every level.

Plus, you can integrate the Qualtrics employee feedback system and your human resource tool into a single dashboard view to monitor workforce health and engagement.

Used for: Surveys, employee experience management, 360 degree feedback, 

Suitable for: Medium to large companies

Integrations: Yes

Review Score: 4.7 (Capterra)

Features:

• Design pulse and long-form employee surveys like eNPS, ESAT, performance review, and others.
• Collect employee feedback to map their experience at different stages of employment.
• AI-driven analytics to compare employees’ performance with core competencies.
• Collect anonymous feedback to ensure honest and open insights from managers and peers.
• Automatically projects 360 feedback into personalized reports to give insights into employee development.
• Integrate with your HR and talent development tools to manage dataflows.

Pros:

• Set user roles and permissions with a click to ensure data privacy.
• Offers centralized and flexible dashboards to track competency trends over time.
• Provides dedicated services to set up employee development programs in your company.

Cons:

• Limited survey customization options.
• Adding contract data to directories takes time.

Pricing:

Contact for a quote

4. 15Five

15five is another top 360-degree feedback software that lets you measure employee engagement and performance. The platform provides a complete suite of evidence-based assessment and easy-to-use analysis tools to facilitate seamless conversations between employees, managers, and peers.

You can conduct employee satisfaction survey, performance reviews, topic-based assessments, and 1-on-1 meetings to collect 360º feedback from your workforce. 

15five transforms this multi-source data into insightful charts and reports to recognize the top talent among the employee pool.

Used for: Performance review, 360-degree surveys, OKR dashboards

Integrations: Yes

Suitable for: Small to big enterprises

Review Score: 4.7 (Capterra)

Features:

• Design the complete performance review cycle across the organization.
• Collect ratings and feedback from managers, peers, and other teams regularly.
• Calibrate ratings from multi-source feedback into a dedicated dashboard to view employee progress.
• Track performance ratings over time across the entire organization.
• Identify strengths, weaknesses, and areas for improvement of employees.
• Set OKRs to track every goal at the individual and organizational levels.
• Integrate with your HRIS to automate data management.

Pros:

• Provides a built-in coaching hub to upskill team members and managers.
• Automation tools to collect, consolidate, and track goals automatically.
• Assign parent-child relations to manage user access roles to reports.

Cons:

• Need more flexibility to add goals to the dashboard.
• The UI feels a little clunky and non-intuitive.

Pricing:

Starts at $14/user/month

5. Culture Amp

CultureAmp is an employee experience management that helps you improve employee engagement, performance, and employee retention. 

The tool is ideal for HR professionals, managers, and leaders who want to improve the employee experience across organizations.

You can run periodic assessments to understand your employees, measure their performance, design growth plans, and track their progress. And with built-in reports and benchmarking data, you can build a better work culture.

Used for: employee surveys, experience management, performance reviews

Integrations: Yes

Suitable for: Small to big business

Review score: 4.7 (Capterra)

Features:

• Gauge employee experience at onboarding, appraisal, promotions, and exit.
• Provides 30+ survey templates to collect 360 feedback from employees, managers, and peers.
• Set and manage goals/OKRs to monitor individual and team progress.
• Schedule 1-on-1 agendas to facilitate seamless conversations between managers and employees.
• Consolidate multi-source 360 feedback into a single dashboard.
• Integrate with workspace tools like Slack, Microsoft Teams, and Chrome.

Pros:

• Supports calibration reports for a fair and objective review for everyone.
• Create growth plans and map the progress against company goals.
• Send automated notifications across the organization about pending goals and training.

Cons:

• Lacks advanced reporting options for cross-team collaboration.
• HR analytics needs more features and filter options.

Pricing:

Contact for a quote

6.Qualaroo

Whether you’re trying to improve employee satisfaction or get insights into their performance metrics, Qualaroo is the perfect tool for the job. It’s a powerful survey tool that can help you gather 360 feedback from employees and clients in one place. 

With Qualaroo, you can easily create link surveys and get targeted feedback from your employees. 

Plus, it’s powered by an AI-based sentiment analysis engine to help you dig deep into the feedback in real-time and improve your work environment, making Qualaroo one of the best 360 feedback tools in the market.

Used for: 360 employee feedback surveys, AI-based feedback engine

Suitable for: Small to big companies

Integrations: Yes

Review Score: 4.7 (Capterra)

Features:

• Create employee surveys like eNPS, performance ratings, employee satisfaction, and appraisal reviews.
• Send surveys to targeted managers, employees, and peers via email, SMS, and link.
• Use built-in templates, skip-logic, multiple languages, 14+ question types, survey theme options, and survey rebranding.
• Offers an AI-based sentiment analysis engine to dig through the 360-degree feedback data.
• Advanced reporting section to get a complete view of employees’ strengths and weaknesses.
• Offers integration with tools like Tableau and Power BI.

Pros:

• In-depth NPS dashboard tracks the eNPS scores over time.
• Flexible options to export data with a click.

Cons:

• Cannot edit multiple surveys at once.
• Needs more employee feedback survey templates.

Pricing:

Starts at $80/month, billed annually

7. Alchemer (Formerly SurveyGizmo)

Alchemer makes collecting and analyzing 360-degree feedback easy with a dedicated employee experience management system. One of the best traits of the tool is automated reports that combine multi-perspective employee feedback into easy-to-visualize charts. 

Just set the goals in Alchemer, and you can instantly compare how employee rated them in the self-assessment review versus how the managers and peers rated them.

Used for: Employee feedback, in-depth reports, comparison charts

Integrations: Yes

Suitable for: Small to medium companies

Review score: 4.5 (Capterra)

Features: 

• Create detailed employee spreadsheets to define team and supervisor relationships in Alchemer.
• Easy-to-use editor to create 360-degree and 180-degree surveys easily.
• Multiple question types, ready-to-use templates, branching, and skip logic to gather relevant data on employees from managers, peers, and team members.
• Measure employee ratings against defined core competencies in Alchemer.
• Supports multiple 360 reports to track strengths, weaknesses, and competency scores.

Pros:

• Create and manage multiple 360 Review Projects for different teams in one place.
• Multiple graph types like competency profile, two-factor leadership profile, competency scores, and more.

Cons: 

• Can be a little tricky to navigate.
• Needs more employee survey templates.

Pricing:

Contact for a quote

8. Typeform

If you want to collect constructive employee feedback and anonymous direct reports from all team members, Typeform is the one to go for. Its ability to collect visual feedback makes Typeform a top 360 degree feedback tool for HR professionals, managers, and leaders. You can create beautiful conversational feedback surveys accessible only using the set password to ensure that only required people can interact with the review forms.

In the same way, you can set user access roles to restrict/allow managerial access to specific employee reports.

Used for: Employee surveys, engagement quizzes, review forms

Integrations: Yes

Suitable for: Small to big businesses

Review score: 4.6 (Capterra)

Features:

• Design and deploy employee feedback surveys, appraisal forms, engagement quizzes, and more.
• Use the visual editor, custom form layouts, ready-to-use 360 feedback templates, and skip logic to collect targeted feedback.
• Send surveys to the right employees via email, SMS, or link.
• Collect visual and audio feedback with the VideoAsk feature.
• Generate feedback reports to track individual responses.
• Download and share the employee reports as XLSX (Excel) or CSV files.

Pros:

• Integrates with 30+ apps to help you visualize employee review data.
• Comprehensive help section and tooltips for new users.

Cons:

• No calibration reports for consolidating multi-source feedback.
• Limited filter options in the analytical dashboard.

Pricing:

Starts at $35/month

9. Jotform

Jotform is another 360 degree software that gives you instant access to over 70 employee survey templates for different use cases like ESAT, appraisal reviews, self-assessment, work-life balance, and more. The intuitive form builder makes collecting complete employee experience feedback from onboarding to exit easy.

The tool even has a native report builder so you can create consolidated reports to compile the feedback from different teams in a single point.

Used for: Employee satisfaction surveys, 360 feedback forms,

Integrations: Yes

Suitable for: Small to big businesses

Review score: 4.6 (Capterra)

Features:

• Drag-&-drop form builder to create 360 degree feedback surveys and forms.
• Design single and multi-page feedback forms.
• Offers 50+ pre-built employee feedback templates.
• Supports GA form tracking, SSL certification, and skip logic.
• Use Recaptcha and SSL certification to enhance form security.
• Send the 360 feedback survey via email and link.
• In-depth reporting dashboard to turn multi-source ratings into visual graphs and charts.
• Integrate with tools like Salesforce and Google Analytics to export/import data.

Pros:

• Collaborate with managers and employees within Jotform to track progress.
• Ability to create custom graphs and dashboards.
• Supports e-signature forms as well.

Cons:

• UI takes time to get used to.
• Need a goal-setting dashboard to crosslink ratings with goals.

Pricing:

Starts at $34/month billed annually

Features to Look for When Choosing the Best 360 Feedback Tools

Although different tools provide a multitude of functionalities, there are some basic features to look for in 360 feedback software:

Ease of Use

It’s all for naught if it takes laborious effort to set up and work with the tool. So look for a tool that is intuitive and user-friendly. Also, comprehensive help guides and a knowledge base would go a look way to improve product adoption.

Customizable

The next feature to look for in a 360 feedback tool is the ability to customize it per your organization’s unique needs. The software should allow for custom survey forms and reports to study the feedback.

Data Security

A competent 360-degree feedback tool should offer security features to protect employees’ confidential data. Look for features like parent-child user roles, password protection, and anonymous data collection.

Affordable

Budget usually takes the front seat for any new project in any organization. The challenge is to find the tool that gets you the best bang for your buck, along with the features you need. Cross-reference the tool feature with the tool price and choose the one that provides the right mix of both.

Promote Overall Employee Growth With Regular 360 Degree

That’s it for our list of the top 360-degree feedback tools for 2022. Explore the features of these tools and find the one that is a good fit for you and your team.

You can begin by choosing the tools that offer a free account or trial, like Proprofs Survey Maker. It will give you a good sense of the tool’s usability and features. From there, narrow it down based on your budget to pick the best tool.

So, start working towards employee growth and great work culture with targeted feedback.